Frequently asked questions

In-stock orders are normally prepared for carrier acceptance within 1–3 business days. After documented carrier acceptance, most domestic U.S. deliveries are estimated at 7–12 business days. When international fulfillment is used for a U.S. address, including when U.S. inventory is unavailable, most deliveries are estimated at 10–25 business days. The estimate shown at checkout or in your order confirmation applies to your order. These are estimates, not guaranteed arrival dates. See our Shipping Policy.

We use U.S. and international fulfillment partners. For orders placed on or after August 30, 2026, if U.S. inventory is unavailable, an order may ship from an international center, including China, and tracking may show that route. See the full Shipping Policy.

Carrier scans can pause between checkpoints. If tracking has not updated for 7 days, or the package is past the estimate in your order confirmation, contact support with your order number and tracking number so we can open a shipping investigation.

Contact us immediately with the order number and the full corrected address. We can confirm a change only before documented physical carrier acceptance. Never email payment-card details.

For orders placed on or after August 30, 2026, a cancellation request received before documented physical carrier acceptance will be honored. A shipping label alone does not mean the parcel has shipped. After carrier acceptance, an intercept or return-to-sender request may be attempted but is not guaranteed. If the parcel cannot be stopped, it may be returned under our Refund Policy.

A subscription starts only when you affirmatively select the subscription option. The exact recurring product, quantity, price, billing frequency, discount, and cancellation method are shown before checkout and in your confirmation. A one-time purchase does not renew. Subscriptions have no minimum commitment unless a different minimum is clearly displayed before enrollment.

Sign in through My Account or email Support@TakeDrops.com with the email used for the order. A request is recorded when received, not when an agent opens it. Cancellation stops future renewals; any order already created is handled separately under our cancellation and return rules. We will send written confirmation when the subscription is inactive.

Eligible product purchases may be returned within 90 days after documented delivery for a refund of the product purchase price. Opened and partially used bottles are eligible. Contact us within the 90-day period and follow the process in our Refund Policy.

For a change-of-mind or satisfaction return, the customer pays return shipping. We provide or reimburse reasonable return shipping when the item is damaged, defective, materially different from what was ordered, incorrect, or when our processing error caused shipment after a timely cancellation request. Original shipping charges are non-refundable except where required by law or where our error requires full reimbursement.

Contact support with your order number, order email, and the reason for the request. Do not send a package before receiving the authorized return address and order reference. Use tracked shipping and keep the receipt when a return is authorized.

Contact us within 30 days of delivery with the order number and clear photos of the item, packaging, and shipping label. Keep everything until we confirm the next step. After review, we will provide the remedy described in our Refund Policy.

Use the directions printed on the exact bottle or box you received. If they conflict with anything on the website, pause and contact support with clear photos of the directions and the lot or batch number. We will verify the correct instructions for that version instead of guessing.

We can explain the product label, but we cannot diagnose a condition or replace medical advice. Speak with a healthcare professional before use if you are pregnant, nursing, taking medication, or managing a medical condition.