Shipping policy
Last updated and effective for new orders: August 30, 2026
1. Scope and definitions
This Shipping Policy applies to orders placed on or after August 30, 2026. Orders placed earlier are governed by the shipping disclosures presented at the time of purchase. "Business day" excludes Saturdays, Sundays, and applicable carrier holidays. "Shipped" or "dispatched" means the carrier has physically accepted the parcel; creation of a label or tracking number alone does not establish physical acceptance.
2. Processing and ship-by timing
In-stock orders are normally prepared for carrier acceptance within 1 to 3 business days. Fraud review, address verification, customization, high demand, inventory shortages, or split fulfillment can affect processing. The ship-by date or processing estimate shown at checkout or in the order confirmation is the commitment for that order. If no shipping time is stated, we will ship within the period required by applicable law.
3. Fulfillment locations and international routes
We use warehouses and logistics partners in the United States and internationally. If U.S. inventory is unavailable, an order may ship from an international fulfillment center, including China. Tracking may show an international origin, export scan, customs movement, carrier consolidation, or handoff to a U.S. last-mile carrier. International fulfillment is not hidden and may be visible in carrier records.
The location from which a parcel ships does not necessarily identify where a product was manufactured. Product manufacturing information is governed by the physical label and the specific product information shown at purchase.
4. Estimated delivery windows
- Domestic U.S. fulfillment: most deliveries are estimated to arrive within 7 to 12 business days after documented carrier acceptance.
- International fulfillment to a U.S. address: most deliveries are estimated to arrive within 10 to 25 business days after documented carrier acceptance.
- Other international destinations: the estimate displayed at checkout applies and may be affected by customs clearance and the local carrier.
These are good-faith estimates, not guaranteed arrival dates. The latest estimated delivery date specifically shown at checkout or in the order confirmation controls if it is more specific. Carrier delays, customs inspection, severe weather, peak-season volume, labor interruption, or address problems can extend transit. Those events do not remove the delay-notice, cancellation, or refund rights described below.
5. Inventory shortages and required delay notices
High demand or a stock shortage may prevent shipment by the original ship-by date. A general stock-delay notice does not replace an order-specific update. If we learn that we cannot ship by the promised date, we will contact the customer before that deadline whenever reasonably possible and provide:
- the reason for the delay;
- a revised ship-by date, or a clear statement that a reliable date is not yet available; and
- a choice to consent to the delay or cancel the unshipped order for a full and prompt refund.
Where applicable law requires affirmative consent for an extended, repeated, or indefinite delay, silence will not be treated as consent. If the customer cancels an eligible delayed, unshipped order, no restocking or return-shipping fee applies.
6. Tracking and carrier handoffs
We send tracking when it becomes available. The first physical carrier-acceptance scan starts the transit period. Tracking can take several business days to update during international consolidation or a carrier handoff. A lack of scans does not automatically mean a parcel is lost, but customers may contact Support@TakeDrops.com for an investigation if tracking remains inactive or the estimated window is missed.
7. Address accuracy and changes
Customers must provide a complete and accurate shipping address. Contact us immediately if a correction is needed. We can confirm an address change only before physical carrier acceptance. We are not responsible for delay or non-delivery caused by an incorrect customer-provided address, but we will assist with a carrier correction or recovery when available.
8. Order cancellation and interception
A cancellation request received before documented carrier acceptance will be honored. If our internal processing delay causes shipment after a timely cancellation request, we will cover the return cost and issue the applicable refund after the parcel is returned or otherwise recovered.
After physical carrier acceptance, interception, rerouting, or return-to-sender is a courtesy request and is not guaranteed. If the carrier cannot stop the parcel, the customer may accept delivery and request a return under our Return and Refund Policy.
9. Split shipments and complimentary items
An order may arrive in more than one package when items or complimentary products are stocked at different locations. Each package may have separate tracking. We will identify split shipments in the order record or support communication and will not create an additional paid order for a complimentary item without customer authorization.
10. Lost, damaged, or marked-delivered packages
Contact Support@TakeDrops.com promptly if a package is damaged, stalled, returned, delivered to the wrong location, or marked delivered but cannot be found. We will review the address and tracking and may request carrier proof of delivery, photographs, or a signed statement reasonably needed for a claim. We will provide a replacement or refund when the carrier confirms loss or when the evidence shows that our fulfillment error caused non-delivery. See the Return and Refund Policy for the full process.
11. Shipping charges, duties, and taxes
Shipping charges and any free-shipping qualification are displayed before payment. Original shipping charges are non-refundable except where required by law or where our error requires a full reimbursement. For destinations where duties or import taxes are not collected at checkout, the recipient may be responsible for amounts assessed by local authorities. We will not add an undisclosed TakeDrops shipping fee after checkout.
12. Contact
For shipping help, email Support@TakeDrops.com with the order number and the exact issue. We normally respond within one business day, Monday through Friday. TakeDrops is operated by INNOVATE DIGITAL LLC, 1464 66th Street, Brooklyn, NY 11219, United States.