Refund policy

Last updated and effective for new orders: August 30, 2026

1. Scope

This Return and Refund Policy applies to orders placed on or after August 30, 2026. Orders placed earlier are governed by the return terms presented at the time of purchase. Nothing in this policy limits any non-waivable right under applicable law.

2. 90-day return window

Eligible TakeDrops product purchases may be returned within 90 days after documented delivery for a refund of the product purchase price. Opened and partially used bottles are eligible. Contact us within the 90-day period even if the authorized return will arrive later. The guarantee is limited to the amount actually paid for the applicable product and does not provide duplicate reimbursement for the same transaction.

3. How to start a return

Email Support@TakeDrops.com with the order number, the email used for the order, and the reason for the request. We normally respond within one business day, Monday through Friday. Do not mail a package to the public business address or to any warehouse before receiving return instructions and the correct order reference.

If a return is required, use a trackable shipping method and keep the receipt and tracking number until the refund is complete. Place the order number inside or clearly on the package so the warehouse can match it to the request.

4. Return condition

Opened or partially used bottles remain eligible under the 90-day guarantee. When a physical return is requested, return the remaining product, bottles, and components that are reasonably available. We may request photographs instead of a return for a damaged, defective, incorrect, or low-value item. Ordinary use consistent with the guarantee is not a reason to deny a claim.

5. Return shipping

For a change-of-mind or satisfaction return, the customer is responsible for return shipping. We provide or reimburse reasonable return shipping when the item is damaged, defective, materially different from what was ordered, incorrect, or when our processing error caused shipment after a timely cancellation request. Original shipping charges are non-refundable except where required by law or where our error requires a full reimbursement.

6. Refund timing and method

After an authorized return is received and matched to the order, or after we approve a guarantee claim that does not require a return, we will process the refund to the original payment method within 5 to 10 business days. The customer's bank or payment provider may require additional time to post the credit after we process it. We will provide written confirmation when the refund is submitted.

If return tracking shows delivery to the authorized return address but warehouse intake cannot locate the package, we will open a manual receiving search and provide an outcome within 5 business days. Keep the tracked-return receipt because it is the primary evidence of delivery.

7. Damaged, defective, or incorrect items

Contact Support@TakeDrops.com within 30 days of delivery with the order number and clear photographs of the item and shipping package. After review, we will provide a replacement at no charge or a full refund for the affected item, including reasonable return shipping when a return is required. This 30-day reporting request does not reduce any longer right required by applicable law.

8. Lost, stalled, or marked-delivered parcels

If tracking is stalled, shows a delivery exception, or indicates delivery that you cannot locate, contact us promptly. Please first check the shipping address, mailbox, front desk, household members, neighbors, and any safe location identified by the carrier. We will review carrier scans and may open a trace, proof-of-delivery request, loss claim, intercept, or return-to-sender request. A delivery scan is evidence, but it does not prevent investigation of a genuine non-receipt claim.

If the carrier confirms loss, delivery to the wrong address through no fault of the customer, or return caused by our error, we will provide a replacement or refund. If a parcel is returned because the customer supplied an incomplete or incorrect address, we will refund the recoverable product purchase price after warehouse receipt; any shipping charge paid is non-refundable unless required by law.

9. Order cancellation before shipment

"Shipped" means documented physical acceptance by the carrier. A label or tracking number alone does not establish physical acceptance. A cancellation request received before carrier acceptance will be honored and the paid, unshipped order will be refunded in full. If our internal processing delay causes a parcel to be released after a timely cancellation request, we will cover the return cost and issue the applicable refund after recovery or return.

After documented carrier acceptance, an intercept or return-to-sender request may be attempted but cannot be guaranteed. If the carrier cannot stop the parcel, accept delivery and follow the return process above.

10. Inventory and shipping delays

If we cannot ship by the promised ship-by date, we will provide a revised date, or explain that a reliable date is not yet available, and offer a clear choice to consent to the delay or cancel the unshipped order for a full and prompt refund. A canceled, unshipped delayed order is not subject to a restocking or return-shipping fee.

11. Subscriptions and renewal orders

Canceling a subscription stops future renewals after the cancellation becomes effective. It does not automatically cancel an order that was already created. A renewal-order cancellation received before carrier acceptance will be honored and refunded separately. A renewal order already accepted by the carrier may be returned under this policy. If a customer was charged after a timely, confirmed subscription cancellation because of our error, we will refund that charge.

12. Active payment disputes

Please contact us first so that we can investigate and provide a direct resolution. This request does not waive or restrict any non-waivable statutory or card-network right. If a bank or payment dispute is already active for the same transaction, we may hold unshipped fulfillment and cannot issue a separate duplicate refund while the disputed funds are being handled by the issuer. The payment outcome may need to be completed through the issuer unless the dispute is formally closed or withdrawn. We will cooperate with the payment process and provide accurate order, communication, tracking, return, cancellation, and refund records.

13. Contact

TakeDrops is operated by INNOVATE DIGITAL LLC. Email: Support@TakeDrops.com. Mailing address: 1464 66th Street, Brooklyn, NY 11219, United States.