Terms of service

Last updated and effective for new orders: August 30, 2026

1. Scope and acceptance

This website and the TakeDrops store are operated by INNOVATE DIGITAL LLC ("TakeDrops," "we," "us," or "our"). These Terms, together with the policies linked below, apply to website use and to orders placed on or after August 30, 2026. An order placed before that date is governed by the policy version presented at the time of purchase. Later changes do not retroactively alter an earlier order. Nothing in these Terms limits any right that cannot lawfully be waived.

By submitting an order, you confirm that you are legally able to purchase the products, that the contact, billing, and shipping information you provide is accurate, and that you have reviewed the product, quantity, purchase type, price, shipping method, estimated timing, and total displayed before payment.

2. Products and health information

TakeDrops products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease. Statements about our products have not been evaluated by the U.S. Food and Drug Administration. Individual experiences vary, and no specific result or timeline is guaranteed. Product photographs, colors, and packaging may vary slightly. Follow the directions and warnings on the physical product label. Consult a qualified healthcare professional before use if you are pregnant, nursing, taking medication, have a medical condition, or have questions about suitability.

3. Orders, prices, and payment authorization

Prices are shown in U.S. dollars unless the checkout states otherwise. Before payment, checkout displays the items, discounts, shipping charges, taxes, purchase type, and order total. By placing an order, you authorize the displayed charge to your selected payment method. Charges are intended to appear under a recognizable TakeDrops business descriptor.

We may decline or cancel an order before shipment for a pricing error, suspected fraud, unavailable inventory, payment failure, legal restriction, or inability to fulfill the order. If we cancel a paid, unshipped order, we will issue a full refund to the original payment method. We do not add products or convert a one-time purchase into a subscription without affirmative customer selection.

4. One-time purchases and subscriptions

A one-time purchase does not renew. A subscription begins only when the customer affirmatively selects the subscription option. The recurring price, quantity, billing frequency, and applicable discount are displayed before checkout and in the order confirmation. By selecting a subscription, you authorize recurring charges at the disclosed interval until cancellation.

Subscriptions have no minimum commitment unless a different minimum is clearly displayed before purchase. You may cancel, pause, or skip future renewals through the customer account or by emailing Support@TakeDrops.com before the next billing date. We will send confirmation when the subscription is inactive. Cancellation stops future renewals; an order already created or shipped is handled separately under the cancellation and return rules below. See our Purchase Options Cancellation Policy.

5. Inventory and fulfillment locations

We use domestic and international warehouses and logistics partners. If U.S. inventory is unavailable, an order may be fulfilled from an international facility, including China, and tracking may display an international origin, export scan, carrier handoff, or route. The fulfillment route does not by itself identify the place where a product was manufactured. Any manufacturing-origin statement is governed by the product labeling and the specific product information shown at purchase.

6. Shipping promises and delay notices

Processing time and delivery time are separate. "Shipped" means the carrier has physically accepted the parcel; creation of a label or tracking number alone does not mean physical acceptance. Business days exclude Saturdays, Sundays, and applicable carrier holidays.

Estimated timing is described in our Shipping Policy and may also be shown at checkout or in the order confirmation. We maintain a reasonable basis for the shipping estimate we provide. Carrier scans and delivery dates are estimates unless expressly identified as guaranteed.

If we learn that we cannot ship by the promised ship-by date, we will provide a delay notice with a revised date, or explain that a reliable date is not yet available, and give the customer a clear choice to consent to the delay or cancel the unshipped order for a full refund. Where affirmative consent is required by law, silence will not be treated as consent.

7. Address changes, cancellations, and carrier acceptance

Customers are responsible for providing a complete and accurate delivery address. Contact Support@TakeDrops.com promptly if a correction is needed. We can confirm an address change only before documented carrier acceptance.

A cancellation request received before documented carrier acceptance will be honored. If our internal processing delay causes a parcel to be released after a timely cancellation request, we will cover the return cost and issue the applicable refund after the parcel is returned or otherwise recovered. Once the carrier has physically accepted a parcel, interception, rerouting, or return-to-sender may be attempted as a courtesy but cannot be guaranteed. If interception is unavailable, the customer may return the order after delivery under our Return and Refund Policy.

8. Delivery, loss, and damage

Tracking is sent when available. Customers should review tracking and promptly report an incorrect address, stalled parcel, delivery exception, damage, wrong item, or non-receipt. A delivery scan is relevant evidence but does not prevent us from investigating a genuine delivery problem. We may request confirmation of the delivery address, photographs, carrier correspondence, or a signed statement reasonably needed for a carrier claim. We will not require information unrelated to the claim.

9. Returns, guarantees, and refunds

Eligible product purchases are covered by our 90-day return window, including opened or partially used bottles, subject to the process and timing in our Return and Refund Policy. That policy also explains return shipping, damaged or incorrect items, lost parcels, undeliverable packages, refund timing, and renewal-order treatment. Original shipping charges are non-refundable except where required by law or where the error is ours.

10. Customer-service resolution and payment disputes

We ask customers to contact Support@TakeDrops.com before filing a payment dispute so that we can investigate and offer the appropriate cancellation, replacement, return, or refund. We normally respond within one business day, Monday through Friday. This request does not waive or restrict any non-waivable statutory or card-network right.

If a bank or payment dispute is opened for a transaction, we may place any unshipped fulfillment on hold. To avoid duplicate reimbursement for the same transaction, a separate direct refund may be unavailable while the dispute remains active. The payment outcome may need to be completed through the card issuer unless the issuer confirms that the dispute has been closed or withdrawn. We may provide the issuer or payment processor with accurate records relevant to the transaction, including checkout consent, the policy version presented at purchase, order and subscription confirmations, fraud checks, customer communications, carrier acceptance, tracking, delivery, return, cancellation, and refund records.

We will not characterize a good-faith request for help or exercise of a legal right as fraud. We may, however, decline future orders where objective evidence shows repeated fraudulent activity, payment abuse, or material violation of these Terms, to the extent permitted by law.

11. Electronic communications

You agree that we may send transactional communications about orders, subscriptions, shipping, delays, returns, refunds, safety notices, and account activity to the email address or phone number provided. Marketing messages are governed by the consent choices and unsubscribe methods presented separately.

12. Website content and intellectual property

All TakeDrops names, trademarks, artwork, photographs, text, and other original site content are owned by or licensed to INNOVATE DIGITAL LLC and may not be copied or commercially used without permission. Third-party services, payment methods, carriers, and links are governed by their own terms.

13. Disclaimer and limitation of liability

To the fullest extent permitted by applicable law, the website and products are provided without warranties beyond those expressly stated in these Terms, the product labeling, or our written policies. We are not liable for indirect, incidental, special, or consequential damages. Nothing in this section excludes liability or remedies that cannot legally be excluded, including rights relating to defective, misdescribed, undelivered, or unlawfully marketed goods.

14. Events outside reasonable control

Carrier disruption, customs inspection, severe weather, labor interruption, natural disaster, government action, and similar events outside reasonable control may affect timing. This section does not eliminate our obligation to provide legally required delay notices, cancellation options, or refunds.

15. Governing law, severability, and changes

These Terms are governed by the laws of the State of New York, United States, without limiting mandatory consumer protections that apply based on the customer's location. If any provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision once is not a waiver. Material changes apply prospectively from the stated effective date.

16. Contact

TakeDrops is operated by INNOVATE DIGITAL LLC. Email: Support@TakeDrops.com. Mailing address: 1464 66th Street, Brooklyn, NY 11219, United States. Include the order number and the exact issue so we can help promptly.