Cancellation policy

Last updated and effective for new subscriptions: August 30, 2026

1. Scope

This Purchase Options Cancellation Policy applies to subscriptions and other purchase options started on or after August 30, 2026. Earlier subscriptions are governed by the disclosures presented when the customer enrolled, together with any later change the customer expressly accepted. Nothing in this policy limits any non-waivable right.

2. One-time purchases do not renew

A product labeled "One-time purchase" or "Single purchase" is charged once and does not create recurring shipments. We do not convert a one-time purchase into a subscription without the customer's affirmative selection.

3. Subscription enrollment and consent

A subscription begins only when the customer affirmatively selects a subscription or "Subscribe & Save" option. Before payment, the offer displays the recurring product and quantity, recurring price, billing and delivery frequency, applicable discount, and cancellation method. By selecting that option and placing the order, the customer authorizes recurring charges at the disclosed interval until cancellation.

Subscriptions have no minimum commitment unless a different minimum is clearly and conspicuously displayed before enrollment. The initial order confirmation identifies the purchase as a subscription and provides access to subscription management information.

4. Recurring charges and receipts

The payment method on file is charged for each renewal at the frequency selected by the customer. We send a transactional confirmation or receipt for renewal orders and any advance notice required by applicable law. If the recurring price or another material subscription term changes, we will provide the notice and obtain any consent required by applicable law before the change takes effect.

5. Cancel, pause, skip, or change

You may cancel, pause, skip, or request a frequency change through the customer-account or subscription-management link, or by emailing Support@TakeDrops.com. Cancellation must be at least as accessible as enrollment. A request is timestamped when it reaches our account or support inbox, not when an agent later opens it.

A cancellation request received before the next renewal charge is processed stops that and future renewal charges. We will send written confirmation when the subscription is inactive. Keep that confirmation. If you do not receive it within one business day, contact us again and reference the original request timestamp.

6. Renewal orders already created

Subscription cancellation and order cancellation are separate actions. If a renewal charge was already processed before the cancellation request arrived, we will review that renewal order separately. A renewal-order cancellation received before documented physical carrier acceptance will be honored and refunded. If the carrier has already accepted the parcel, the order may be returned under our Return and Refund Policy.

7. Our error after a timely cancellation

If we charge a renewal after receiving a timely cancellation request, or after confirming that the subscription was inactive, we will cancel any unshipped fulfillment and refund the erroneous charge. If our processing error caused the order to ship after that timely request, we will cover the return cost and issue the applicable refund after the parcel is returned or otherwise recovered.

8. Failed payments and retries

If a renewal payment fails, the subscription system may make reasonable retry attempts and may send a payment-update notice. A failed-payment retry will not reactivate a subscription that was already canceled. Updating a payment method does not authorize an undisclosed change to the subscription price or frequency.

9. Returns and satisfaction guarantee

Canceling a subscription does not remove return rights for an eligible order. Subscription orders are covered by the same 90-day return window and product-guarantee terms described in our Return and Refund Policy.

10. Payment disputes

If you do not recognize a recurring charge or believe a cancellation was missed, please contact Support@TakeDrops.com first so we can review the enrollment record, cancellation timestamp, renewal order, and refund eligibility. This request does not waive or restrict any non-waivable statutory or card-network right. If a bank dispute is already active for the same renewal, a separate duplicate refund may be unavailable while the issuer handles the disputed funds. We will provide accurate consent, billing, cancellation, fulfillment, and communication records to the payment process.

11. Contact

TakeDrops is operated by INNOVATE DIGITAL LLC. Email: Support@TakeDrops.com. Mailing address: 1464 66th Street, Brooklyn, NY 11219, United States. We normally respond within one business day, Monday through Friday.